The cost of packing and delivery is shown prior to confirming your order.
We send all orders via Royal Mail, and may use recorded delivery or guaranteed next day (Special) delivery as appropriate. Recorded or Special delivery must be signed for.
Please note that at present we are only able to accept orders for delivery within the UK, Ireland and Western Europe. Unfortunately we cannot send to BFPO and APO addresses.
We aim to despatch all orders within 24 hours of receipt, however, please do not contact us regarding the delivery status of your order until the following times have elapsed: Recorded Delivery: 7 days, Special Delivery: 3 days, Int’l Delivery: 15 days
Reasonable allowance should be made for orders made over the weekend and at public holidays.
Please allow up to 30 days for delivery in exceptional circumstances.
If delivery is attempted and no-one is in you will be notified that your package is being held for collection by Royal Mail. Please pay careful attention to the information that Royal Mail provides on the information card in respect of collection times, redelivery options, etc.
If you fail to collect the package within the stated time period and the package is returned to us we will consider the order cancelled.
Under these circumstances, prior to making a refund, we will make a charge to cover the post and packing costs of sending the goods to you. An additional postage and packing charge will also be made if you wish the goods to be re-sent.
Please also note that www.fakebake.co.uk does not accept responsibility if Royal Mail fails to notify you of an attempted delivery.
Special Delivery is a service of the Royal Mail only, no guarantee is provided by www.fakebake.co.uk in relation to orders sent using this method and no compensation will be payable by fakebake.co.uk/ Cruise Enterprises Ltd under any circumstances. We will refund your postage costs only where Royal Mail provide us with a refund under the terms for this service. Where this condition is met, the refund will be credited to your card within 30 days of our receipt of the Royal Mail refund.
Please note that if any part of the delivery address or postcode you provide is wrong you will be liable up to the total cost of your order should the package fail to be delivered or returned to us within 30 days of posting.
In the unlikely event that your item gets delayed or goes missing in the post, refunds or replacements will only be issued once the package is officially classed as lost by Royal Mail. This applies if the item remains undelivered 15 working days after posting. For Special Delivery this applies if the item remains undelivered 7 working days after posting.
Returns
You have the right to cancel your order at any time up to 30 days after the day following the delivery of the goods.
Your right to cancel is on the basis that we will be able to re-sell the goods to another customer as new when you return them to us; so please do not use the goods or open any sealed packaging. Opened or used products will not be accepted. Any Gift with Purchase must be returned unopened and unused with your order. Upon receipt here, we will refund your credit or debit card with the price of the products within 30 days beginning with the day on which notice of cancellation was given. You should return products to:
You must enclose a copy of the original invoice. When returning goods we recommend that you use recorded delivery, or obtain a proof of posting from the Post Office.
Please use the original packaging to return a Product. Where this is not suitable, please use packaging of an equivalent quality. Failure to do so may result in damage to the product which you will be liable for.
You must notify us of any shortage, damage or defect in the Product within 7 days of delivery or you will have been deemed to accept the Product. If the Product is found to be faulty or defective, then we will offer you either a replacement or a full refund where appropriate.
None of the above affects your statutory rights.
*We will not accept returns for purchases made from other than this site. If you have a problem with one of our products, please return it to the salon where you originally made your purchase along with your proof of purchase.
